help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze going from Fitbit startup logo to black screen.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2017 21:49 - last edited on ‎06-15-2017 06:04 by Moderator Alum

‎06-14-2017 21:49 - last edited on ‎06-15-2017 06:04 by Moderator Alum

Hello, have had this issue since I bought the Fitbit, if I charge it it will show the charge up screen for a bit then go to the blue Fitbit logo then to a black screen and it will stay like that till I try to restart it, sometimes it will show a full battery then go to a flashing low red battery, but mostly stays on a black screen and I can see the green light flashing in the back. I just think this unit might be defective, its never been wet or dropped. Anyone know of any issues or fixes for this?

Best Answer
0 Votes
1 REPLY 1

‎06-15-2017 06:08

‎06-15-2017 06:08

A warm welcome to the Community @hex5150 and thanks for troubleshooting this issue by yourself. Since the restart procedure didn't work, I recommend keeping an eye on your inbox for further instructions.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes