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Fitbit Blaze heart monitor no longer reading

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‎07-08-2019 06:22

‎07-08-2019 06:22

The lights stay on and I get a constant read of 70 -even when I’m not wearing the watch- I’ve updated, shutdown, deleted and  re- paired. Very frustrating-

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‎07-23-2019 13:45 - edited ‎07-23-2019 13:47

‎07-23-2019 13:45 - edited ‎07-23-2019 13:47

Welcome to the Fitbit Community @Kelsusie. I am sorry for the delayed response.  

 

I'm sorry to hear about the issue you're experiencing with your heart rate monitor no longer working properly. I totally understand how you are feeling and I am here to help you. I appreciate your efforts to resolve the issue. Please confirm if you've tried to turn off the heart rate monitor by following these steps: Swipe to Settings and find Heart Rate Tracking, turn it off. Please also confirm the steps to restart your device: How do I restart my Fitbit device?

 

Let me know how it goes!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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