help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze heart monitor no longer reading

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2019 06:22

‎07-08-2019 06:22

The lights stay on and I get a constant read of 70 -even when I’m not wearing the watch- I’ve updated, shutdown, deleted and  re- paired. Very frustrating-

Best Answer
0 Votes
1 REPLY 1

‎07-23-2019 13:45 - edited ‎07-23-2019 13:47

‎07-23-2019 13:45 - edited ‎07-23-2019 13:47

Welcome to the Fitbit Community @Kelsusie. I am sorry for the delayed response.  

 

I'm sorry to hear about the issue you're experiencing with your heart rate monitor no longer working properly. I totally understand how you are feeling and I am here to help you. I appreciate your efforts to resolve the issue. Please confirm if you've tried to turn off the heart rate monitor by following these steps: Swipe to Settings and find Heart Rate Tracking, turn it off. Please also confirm the steps to restart your device: How do I restart my Fitbit device?

 

Let me know how it goes!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes