Fitbit Blaze heart rate inaccurate

[MaggieM02]

For the past 2 days my Fitbit Blaze has been "stuck" in a 70 HR zone. During my workout the HR will only show dashes. No numbers. The green light is always on. I have tried resetting the watch. Toggling the HR on & off in settings. Leaving the HR off for a while. And I have tried shutting down the watch. Any suggestions on a fix?

Moderator edit: subject for clarity

[Alicia614]

Ugh this is what mine has been doing. I am so frustrated!

[AlejandraFitbit]

Welcome to the Forums @MaggieM02 and @Alicia614.

Thanks for troubleshooting this by yourselves. If you are having issues with your heart rate information, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

I hope this helps, let me know the outcome. 

[MaggieM02]

I have already been directed to the troubleshooting page you also referred me to by another fitbit moderator I contacted through a chat and still nothing. My next attempt will be a phone call. I will post an update on what I did to correct this issue.

[MaggieM02]

I tried to uninstall and reinstall the fitbit app on my phone and this worked for me!

[MaggieM02]

Try uninstalling and reinstalling the fitbit app on your phone. It seems to have worked in correcting this issue... for now. Good luck!