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Fitbit Blaze heart rate monitor not working

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‎10-29-2018 09:14 - last edited on ‎10-30-2018 13:47 by Moderator Alum

‎10-29-2018 09:14 - last edited on ‎10-30-2018 13:47 by Moderator Alum

I tried doing the multiple restarts and it still not working.

 

Moderator edit: Updated title for clarity

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‎10-30-2018 13:46 - last edited on ‎04-01-2025 10:55 by Fitbit Moderator

‎10-30-2018 13:46 - last edited on ‎04-01-2025 10:55 by Fitbit Moderator

Hi there @SunsetRunner, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that the heart rate on your Fitbit Blaze is not working and thanks a lot for trying to restart it multiple times. I'd like to help you out!

Have you tried turning the heart rate monitor off and back on from the tracker settings? If not, on the app, tap on the icon of your tracker, scroll down to Heart Rate and here, turn it off, sync it, and then, turn it back on or to Auto and see if that helps.

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

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‎11-06-2018 10:06

In response to FerdinandFitbit

‎11-06-2018 10:06

I tried that multiple times, now the battery doesnt last more than 4 hours.

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‎11-06-2018 11:35

In response to SunsetRunner

‎11-06-2018 11:35

Thanks a lot for getting back @SunsetRunner!

 

Thank you also for trying that and I'm sorry to hear that the battery on your tracker is not lasting as it should.

 

I've gone ahead and escalated your case to the Support Team for them to help you out. Please, keep an eye on your inbox for more instructions and if you need more help with this, let me know!

Ferdin | Community Moderator, Fitbit

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‎11-06-2018 13:40

In response to FerdinandFitbit

‎11-06-2018 13:40

Hi @SunsetRunner @FerdinandFitbit ,

 

I'm facing the same problem with my Blaze. After almost two years of nice working, the last month the battery started to work no longer than 7-8 hours; then the app "decided" the best way to save energy is turning off the heart rate and also doing funny things when I select an exercise program, i.e. running: stopping, restarting again, or starting a cycling program. Also, it is no longer connecting with the app in the mobile, that means it is not tracking the route I follow; that one happens in running and cycling.

Every time I try to restart the heart rate, the watch is shouting it down and it is not possible for me to restart it.

On the other hand, the good news is the battery is running longer, up to 3 days. But nothing similar to the up to 7 days duration when the watch was new.

Is there a way it can be fixed? or is the watch "dying" after this two years of use?

Cheers.

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