08-05-2018 19:52 - last edited on 08-06-2018 04:30 by AlejandraFitbit
08-05-2018 19:52 - last edited on 08-06-2018 04:30 by AlejandraFitbit
My Fitbit is still telling time but won't respond to any tapping commands, button commands or syncing.
Moderator edit: subject for clarity
08-06-2018 04:31
08-06-2018 04:31
Hey @kipharmon, welcome to the Community.
If your Blaze isn't responding, I recommend restarting it by doing the following:
Let me know the outcome.
08-06-2018 05:08
08-06-2018 05:08
08-06-2018 15:17
08-06-2018 15:17
I'm having the same problem, but the reset does not seem to work either.
08-08-2018 04:16
08-08-2018 04:16
Thanks for the information @kipharmon, I am glad to hear that this procedure worked for you and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.
Now @Anikagf, it's great to welcome you. Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.