help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze is not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-23-2017 22:56

‎10-23-2017 22:56

I charged my Blaze and looked at it at work after several vibrations and noticed that the screen was black or not responding. Tried to charge and screen looked like it was lighting up but no info, part black screen. Tried to "restart" per the Fitbit site but I got a distorted "Fibit Logo" that flashed and vibrated. The green lights underneath are on and I have tried cleaning gold contacts and debris. Still nothing. Very upset that such an expensive device is not working properly after troubleshooting through the Fitbit website. HELP!

Best Answer
0 Votes
1 REPLY 1

‎10-24-2017 11:25

‎10-24-2017 11:25

I would Contact Support. Please let them know the trouble shooting you have already done
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes