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Fitbit Blaze is not responding

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‎01-03-2019 23:22 - last edited on ‎01-07-2019 11:23 by Moderator Alum

‎01-03-2019 23:22 - last edited on ‎01-07-2019 11:23 by Moderator Alum

My Blaze battery suddenly starting draining overnight after a full charge. I have had it for about two years and it was fine all along. I would then charge it again, but the battery life got shorter within days, until it wouldnt charge at all anymore. Have tried every trouble shooting tip I could find and even contacted support a few weeks ago. The guy I spoke to was not able to help and I was told someone locally (South Africa) would get in touch, but have had no call or email since. So have been unable to use my fitibit for almost a month. Its completely dead now and no amount of time in a charger or pressing buttons has any effect. Hoping I get some positive response via this post....

 

Moderator edit: Updated title for clarity

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‎01-07-2019 11:22 - last edited on ‎06-09-2023 10:18 by Fitbit Moderator

‎01-07-2019 11:22 - last edited on ‎06-09-2023 10:18 by Fitbit Moderator

Hi there @RobertW1, welcome to the Fitbit Community Forums!

I'm very sorry to hear that you're having problems with your Fitbit Blaze not responding. Thanks a lot for all that you've tried already.

I just checked with our Support Team and it seems that they're already helping you out with this, so hopefully we can have you back on track soon.

Ferdin | Community Moderator, Fitbit

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