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Fitbit Blaze is turning off during the night

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‎02-27-2019 02:48 - last edited on ‎03-01-2019 08:42 by Moderator Alum

‎02-27-2019 02:48 - last edited on ‎03-01-2019 08:42 by Moderator Alum

Why is my 6 month old Fitbit Blaze switching off at night when it is not being worn. The battery is nearly fully charged. It starts ok in the morning, but the time is wrong and I have to log on to correct it.

 

Moderator edit: Updated title for clarity

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‎03-01-2019 08:41 - last edited on ‎06-09-2023 10:08 by Fitbit Moderator

‎03-01-2019 08:41 - last edited on ‎06-09-2023 10:08 by Fitbit Moderator

Hi there @jjcolt , welcome to the Fitbit Community Forums!

I'm very sorry to hear that you're having problems with your Fitbit Blaze turning off during the night while the battery is full. I'd like to help you out with this.

From what you mention, I can recommend the following:

-Restart your Blaze. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot

-Remove it from the Bluetooth connected devices on your phone. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". After this, you can set up your tracker as a new device.

-For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Ferdin | Community Moderator, Fitbit

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