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Fitbit Blaze isn't turning on

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‎07-08-2018 15:33 - last edited on ‎07-09-2018 04:23 by Moderator Alum

‎07-08-2018 15:33 - last edited on ‎07-09-2018 04:23 by Moderator Alum

I dropped my Fitbit Blaze (it fell out of my bag and dropped about 2ft onto the ground). It is no longer turning on even though it doesn’t appear to my damaged in anyway. I’ve tried resetting it and putting it in the charger. Any other tricks? I would have thought it could survive a small drop with the wrist band protecting it.

 

 

Moderator edit: subject for clarity

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‎07-09-2018 04:25

‎07-09-2018 04:25

Welcome to the Community @Courtie22.

 

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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