Fitbit Blaze isn't working outside the cradle

[Nissansatty]

Blaze is fully charged but does not work in wristband.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Nissansatty.

I am sorry to hear that your tracker isn't working outside the cradle and would like to know if you have tried to restart it? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[Afauske]

I have the same problem, and I have tried restarting it with no sucsess. The tracker is brand new. 

[Nissansatty]

Good morning
Thank you for your reply, no response at all having followed your instructions.
Kind Regards

Sent from my iPad

[AlejandraFitbit]

Thanks for the update @Nissansatty and @Afauske great to welcome you.

@Nissansatty, since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Now @Afauske, I would like to know if you have already contacted our support team, have they offer a solution for this?

Keep me posted. 

[Afauske]

Hi. I have contacted support. The solution was that I should send my
tracker in returen to fitbit. And then you should check of I could get a
replacement tracker. This means that its now the third tracker in a row
that doesn't work. Im must say that im starting to wonder about the quality
of the fitbit products.
Having said that, im pleased with youre customer support.

[AlejandraFitbit]

Thanks for the information @Nissansatty, I am glad to hear that you have already contacted our support and that are working with them for a solution. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!