05-31-2018 12:01 - edited 05-31-2018 14:06
05-31-2018 12:01 - edited 05-31-2018 14:06
My Blaze has been turning off lately. Full battery charged, just goes out. when i press button it turns on, but time is out of sync. also now cannot find the device when syncing from my phone. it has happened twice today. also get a thermometer with ice on it picture?
I have seen one or two other feeds on this, but not solving anything. don't tell me to restart. it's restarting every time it turns off and then i turn it on again.
oh, and it's definitely not counting all my steps, so it must be going off while i exercise. not cool.
Answered! Go to the Best Answer.
06-01-2018 06:24
06-01-2018 06:24
It's great to see you around @barabbas.
Thanks for troubleshooting this by yourself. Since the restart procedure didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.
If you need anything else, let me know.
06-01-2018 06:24
06-01-2018 06:24
It's great to see you around @barabbas.
Thanks for troubleshooting this by yourself. Since the restart procedure didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.
If you need anything else, let me know.
07-08-2019 11:01
07-08-2019 11:01
I have the same problem