help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze not charging and not registering sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2018 06:11 - last edited on ‎03-14-2018 11:15 by Moderator Alum

‎03-14-2018 06:11 - last edited on ‎03-14-2018 11:15 by Moderator Alum

I’ve been having trouble getting my Blaze to charge and now it’s suddenly not tracking any sleep data.  I’ve done all the usual troubleshooting. 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎03-14-2018 10:22

‎03-14-2018 10:22

You dont say what trouble shooting you have done so Contact support and please let them know what you have done so far

 

http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-14-2018 11:14 - edited ‎03-15-2018 10:53

‎03-14-2018 11:14 - edited ‎03-15-2018 10:53

Hi there @Vdavis. Good to see you in the Fitbit Community Forums! 🙂

 

I'm sorry you're having problems to get your tracker to charge and also with your sleep not being tracked. Thanks for trying to troubleshoot this problem.

 

As @WendyB mentioned before, I'd like to know what you have tried. I'd like to know what exactly happens when you put your tracker to charge. Are you seeing anything on the display or it will not show anything at all? Have you tried different USB ports or wall outlets?

 

Now, about your sleep not showing, this could be because of your tracker not having enough battery. Do you not see any sleep logs at all or is it giving you simplified sleep data instead?

 

I'll be looking forward for your reply!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer