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Fitbit Blaze not connecting to phone for GPS when tracking a walk

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‎04-11-2018 12:32 - last edited on ‎04-12-2018 05:15 by Moderator Alum

‎04-11-2018 12:32 - last edited on ‎04-12-2018 05:15 by Moderator Alum

My Fitbit Blaze wont sync up with my phone when I go for a walk and want to use the GPS. I attempt it several times and it tells me it either cant find my phone or check fitbit app. After trying a few times my fitbit restarts. Any ideas??

 

Moderator edit: Clarified subject

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‎04-12-2018 05:14

‎04-12-2018 05:14

Hi @CH09. Welcome to the Forums! 🙂

 

This has happened to me before. In this situation, I would recommend that when you're launching the walk option, open up the app for it to connect to your phone easier and there should be no problem from there. If you continue to have problems after that, you can try to restart your phone and also your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and then try it out again and see how it goes.

 

Hope this helps and if you need anything else, let me know!

Ferdin | Community Moderator, Fitbit

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