help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze not receiving notifications from Samsung Galaxy S9

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-04-2019 08:33 - last edited on ‎02-05-2019 13:51 by Moderator Alum

‎02-04-2019 08:33 - last edited on ‎02-05-2019 13:51 by Moderator Alum

My Blaze has been great until this weekend.  I have noticed it just stopped receiving notifications from my phone (phone is not new and has been working until this weekend).  I have tried every trick I know of including shutting down both phone and blaze and restarting (this worked for one notification then it stopped working again), making sure my notifications are on at least vibrate on my phone, checking that they are all set up in he App(which I haven't changed), uninstalling and reinstalling the app on my phone, reconnecting bluetooth, connecting bluetooth classic etc.  Anyone having any issues or know of something else to try to get these to work again? 

 

Moderator edit: Updated title for clarity

Best Answer
0 Votes
2 REPLIES 2

‎02-05-2019 13:49

‎02-05-2019 13:49

Hi there @stephb73, welcome to the Fitbit Community Forums! 🙂

 

I'm sorry to hear that you're having problems receiving notifications from your Samsung Galaxy S9. Thanks for all that you've tried, I'd like to help you out.

 

I'd like to provide some suggestions in the case you've not tried them.

 

-Make sure you're on the latest version of the Fitbit app and the latest version on the OS of your phone.

-Try to remove your tracker from the Bluetooth devices. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, proceed to set up your tracker as a new device.

-For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Hope this  gets you back on track. Let me know if you need more help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎02-05-2019 13:59

In response to FerdinandFitbit

‎02-05-2019 13:59

Thank you for taking the time to reply. I did finally get it to work by
uninstalling and reinstalling the app. That worked for the day but then
today it stopped again. I did unpaired and re-paired it and it's back
working for now.

I don't understand what changed. It was working so well for a long time and
suddenly stopped. (All apps/phone are up to date). I used to have a lot of
trouble with my old phone (which I blame the phone for). Just frustrating
when there isnt a clear cause for these interruptions.
Best Answer
0 Votes