Fitbit Blaze not recording sleep

[SunsetRunner]

Hi,

my Blaze stopped recording sleep in mid December. This the 5th time this has happened in two years!!! I have tried the following:

1) ensured watch fully charged

2) restarted the watch 3 times

3) increased sensitivity from standard to sensitive

4) deleted the app from my phone restarted the phone and reinstalled the app

5) iPhone fully charged

6) Bluetooth connected and working

Non of this has solved the issue. The watch is worn on my non dominant arm two fingers up from the wrist. The HR is being recorded throughout the nice.

I’d like to say the blaze is reliable but unfortunately it isn’t and I wouldn’t recommend a Fitbit to my friends!

how do I fix this or do I just call it a day and go back to Garmin products?

regards

john

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @SunsetRunner, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you've having a hard time getting your Fitbit Blaze to record your sleep properly. Thanks a lot for all your effort and time invested in trying to resolve this problem. I'd like to help you out.

From what you've mentioned, you've tried all the suggestions that we offer in these situations. Therefore, I'd like to escalate your case to our Support Team for them to help you out with this.

Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!