Fitbit Blaze not registering heart rate and sleep

[Lucylu0802]

Hi, 

I have tried all of the suggested options from previous posts to no avail. 

Tried uninstalling and re installing app

rebooting the blaze 

checked settings on app (which did give me the flashing lights back on the back of the watch and registered my HR for about 20 mins. But not registering anything again now. 

Not sure what else to do with it 

thanks for your help 

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Lucylu0802. Good to see you in the Community  Forums! 🙂

I'm sorry to hear that you're having problems with your heart rate monitor and sleep not working. I'd say that your sleep not being recorded is a consequence of your heart rate not working as these two go by the hand. Thanks though for the things you've tried to get your tracker to work!

There's just one more thing I would recommend and see if this makes any difference. It is to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem and the heart rate monitor should be working and therefore, your sleep should be recorded as well.

If the green lights on the monitor are not working after this, let me know so that I can provide further help!

[Lucylu0802]

This hasn’t made any difference. I still have the same problem. 

Sorry it accidentally selected solved but it isn’t. 

Please help

[Copowe4]

I am having the same problem. It tracks my steps and gives me text notifications, but no heart rate and no sleep measurements for the last month. I have tried cleaning the sensor, restarting the device, uninstalling the app and reinstalling it, and adding a new device as you stated here. What else can ido to make this work? Did the last update mess this up? 

[Lucylu0802]

Hi, is there any update on this. I haven’t been able to get help from customer support or from here and am frankly getting a little impatient!

[Ouellech]

Are you still having this issue? I started to get the same problem the past 2 weeks while I was away on vacation. I've tried all the troubleshooting and still nothing 

[Lucylu0802]

No, still not working! Have been speaking with customer support but they keep telling me to try stuff I have already done or suggesting i’m Not wearing it properly! 😞

[Ouellech]

How could that possibility be if you always worn it the same way as before and it magically stops working?! I've got a feeling it's going to be the same run down I'll get 😡. Very frustrating to pay that much money for something that doesn't work 

[Copowe4]

Yes same problem but yesterday it stopped telling time correctly too so I
can't even wear it at all.

[Lucylu0802]

Let’s hope we hear something soon! I have previously used Fitbit customer service as an example of brilliant customer service, though I am not feeling the same this time 😩