12-15-2016
08:07
- last edited on
09-23-2021
13:33
by
AlvaroFitbit
12-15-2016
08:07
- last edited on
09-23-2021
13:33
by
AlvaroFitbit
I have tried everything. Restarting the device and my phone. I've tried turning my Bluetooth on and off and have uninstalled and reinstalled the app. Nothing I've tried in terms of troubleshooting has helped. Anyone have advice?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
12-15-2016 12:25
12-15-2016 12:25
I had to remove the device from Bluetooth and turn on Bluetooth classic on the device and resolved the issue.
12-15-2016 11:39
12-15-2016 11:39
Is the device you are trying to sync to a supported device?
iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf
Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf
Windows: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Windows.pdf
12-15-2016 11:43
12-15-2016 11:43
I have the iPhone 6s which was working fine until a few days ago. It was working well for two or three weeks now.
12-15-2016 11:55
12-15-2016 11:55
You say you have restarted, but have you shutdown both the phone and the blaze?
Also remove the Blaze from your phones Bluetooth settings,
12-15-2016 12:25
12-15-2016 12:25
I had to remove the device from Bluetooth and turn on Bluetooth classic on the device and resolved the issue.
12-24-2016 02:08
12-24-2016 02:08
There was a Blaze update and that is when I began having syncing problems. I was not able to detect when my battery was low for a charge, that the time on my Blaze stopped. I am charging it now, and the time did finally reset itself. I may have to charge it overnight, for a thorough charge, because it is taking so long to rejuvinate itself.