Fitbit Blaze not syncing

[TT_Blaze]

I charged my Fitbit Blaze overnight, it was almost (if not completely) dead. As of this morning it won't sync with my phone or laptop, and is stuck running approx. 10 hours late.

As mentioned, I have tried syncing to phone and laptop - No luck.

I have tried force re-starting it - No luck.

I have tried re-setting it up - No luck.

All my software and firmware are up to date.

Moderator edit: Clarified subject

[FerdinandFitbit]

Welcome to the Community Forums @TT_Blaze! 🙂

I'm sorry you're having problems getting your Blaze to sync. Thank you for trying those things to get it to work though!

I'd like to know a few things:

-What phone are you using to sync?

-Have you updated your phone's OS recently?

-Are you getting any specific error message or it will just not find your tracker?

If you could provide any other details you think are relevant, please do so. I'll be looking forward for your reply!

[TT_Blaze]

Phone: iPhone 6s

OS: 11.2.2 (Last updated a few days ago - no issues with Fitbit previously)

No specific error messages.

There were no updates/changes to my OS or the Fitbit app since the previous charge (no issues) and the charge last night.

[FerdinandFitbit · Accepted solution]

Got it, thanks a lot for getting back and providing this info @TT_Blaze!

So, this is what I'd like you to try. I will need you to have your Bluetooth forget your Blaze from your iPhone's Bluetooth settings. 

For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device" and after that, go to the Fitbit app. Tap on the icon of your tracker at the top left corner and scroll down to Notifications. Enable them and it will ask your permission to set up notifications, just agree to it and after that proceed to set up your tracker as a new device. 

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Let me know how it goes!

[TT_Blaze]

Thank you, that seems to have resolved the problem, though not a step I wanted to take as it has lost all my steps etc. for the day (13:20 local time).

Do you know why this bug happens? i.e. is there a specific action/series of actions. Is it on a "To be fixed" list? 

[FerdinandFitbit]

Oh, I'm very sorry about this @TT_Blaze. I forgot to tell you that when you set up your tracker as a new device, this will delete any steps that have not been synced  before. My apologies for this 

Now, there's not an specific reason for this to happen that I know. I can only blame it on how technology fails sometimes but I'd expect this not to happen again and I'm glad to hear that it's all working now!

If you need more help, let me know!

[Vilandra_73]

iPhone 6S Plus not syncing since Sunday. I try everything and nothing.