07-16-2016 10:56
07-16-2016 10:56
07-16-2016 11:58
07-16-2016 11:58
Wonderful troubleshooting @MrsKSpinks
Feel free to contact the Fitbit Support Team: India | United Kingdom | United States
Optionally check out Returns & Warranty before contacting support.
Mention what you've already tried to speed things up.