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Fitbit Blaze not tracking sleep or hourly

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‎09-21-2016 17:12

‎09-21-2016 17:12

My Blaze hasn't been tracking my sleep or my hourly activity since Saturday (9/17). I've reset my tracker twice since then, and I have adjusted sleep sensitivity.

It isn't tracking either at all. It turned off at around 1:00AM on saturday morning from what I can tell on the last recorded sleep.

It's still tracking steps, stairs, miles, and exercises just fine.
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‎09-22-2016 04:21

‎09-22-2016 04:21

A warm welcome to the Forums @KatieDaisy. Thanks for troubleshooting this inconvenience by yourself. I recommend restarting your Blaze a couple of times more and test the tracker. If this procedure definitely doesn't work, feel free to get in touch with our support team, since they have the proper tools to see the information that your tracker is registering. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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