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Fitbit Blaze not turning on out of the charger

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‎01-22-2019 14:39 - last edited on ‎01-24-2019 11:33 by Moderator Alum

‎01-22-2019 14:39 - last edited on ‎01-24-2019 11:33 by Moderator Alum

My fit bit blaze will not turn on. When I put it on the charger it lights up though. I have tried to reset it by holding down the left button and bottom right but that is not working. What else can I try?

 

 

Moderator edit: Updated title for clarity

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‎01-24-2019 11:32 - last edited on ‎02-07-2025 09:25 by Fitbit Moderator

‎01-24-2019 11:32 - last edited on ‎02-07-2025 09:25 by Fitbit Moderator

Hi there @Laurenannh, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that your Fitbit Blaze is not responding out of the charger. Thanks a lot for what you've tried to get it to work. I'll be happy to help you out with this.

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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‎01-27-2019 10:34

‎01-27-2019 10:34

I'm having this same issue so what was the resolution?

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‎01-27-2019 10:38

In response to ImLovedRU

‎01-27-2019 10:38

There was nothing they could do to fix it. It is defective.
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