Fitbit Blaze not working correctly

[Fitnessmac]

I had an original fitbit and it was amazing - loved it.  

I received a Fitbit Blaze for a Christmas gift and my first one lasted almost two weeks...but I turned it off at night and it not only lost a day it was tracking my sleep while I wasn't sleeping.

So when I contact fitbit no refund offered (as it was purchased at a local retailer) but they offered me either a replacement or 50% off a new one...this unit was two weeks only and they didn't bother to offer a patch or update to fix the problem...so I was not going to spend good money after bad, I took them up on the replacement offer.  And no where in the emails did it mention it would be refurbished. ...yup it died three weeks later...three blue stars on the screen and unrepairable.  So guess what...yup they offered me another replacement or 50% off...burn me once shame on you, burn me twice shame on me.

So I went back to the retailer and amazingly enough fitbit doesn't support returns there either.  

So in closing

- they don't support faulty units with new units.  You get old ones that might be repaired

-they don't support retailers that sell you the units.

I have had the watch for 1.5 months and it no longer works and I have a bill of $220 cdn.  Guess fitbit is coming out the winner this time.

Buyer beware they do NOT support their products, their retailers or their customers.  

Moderator edit: Clarified subject

[WendyB]

If it was bought at a  local retailer why not take it back there and exchange it?

The have a list of retailers they do support

https://www.fitbit.com/retailers

[FerdinandFitbit]

Hi there @Fitnessmac great to see you in the Community  Forums! 🙂

I'm sorry you're having problems with your tracker not working as it should. In this situation, a refund is not possible from Fitbit directly since it was not purchased directly from it. Now, you should be able to take it to the retailer the tracker was purchased from and get a refund from them based on their policy.

Now, when it comes to the replacements, since you're still under warranty, you should be able to get the tracker replaced as many times as it's necessary during your warranty period and as long as it's applicable, so there's no need to purchase a brand new tracker using the discount if that's something you don't feel like doing.

Let me know if you'd like more help getting your tracker replaced and I'll be happy to help you out!

[Fitnessmac]

As mentioned in my original post you replace units with refurbished units. I paid for a new unit not someone else’s problem. I am tired of faulty units and poor customer service. 

I paid for and desearve a brand new unit  that works longer then three weeks. 

Would you be happy continuously having to request replacement units?