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Fitbit Blaze not working out of cradle

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‎05-25-2018 13:24 - last edited on ‎05-28-2018 06:04 by Moderator Alum

‎05-25-2018 13:24 - last edited on ‎05-28-2018 06:04 by Moderator Alum

I recent bought a new Fitbit Blaze. After charging and installing new firmware, I took it out of the charger and screen turns off. I have tried to restart this out of the charger and nothing. I have also tried to do it while in the charging station and nothing. However when in the charging station it is showing a full charge and working perfectly.

 

Have tried to contact support but not heard back from them.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎05-26-2018 08:18

‎05-26-2018 08:18

I’m having the same issue

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‎05-28-2018 06:06

In response to Mae6

‎05-28-2018 06:06

A warm welcome to the Community @Mae6 and @SunsetRunner.

 

Thanks for troubleshooting this by yourselves. I would like to know if you have heard back from our support team, have they offered a solution for the issue you are experiencing?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-28-2018 09:58

In response to AlejandraFitbit

‎05-28-2018 09:58

I have yes .I have to send the unit back and a new one is being sent out. 

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‎05-30-2018 04:08

In response to SunsetRunner

‎05-30-2018 04:08

I am glad to hear that you will be receiving a new Blaze @SunsetRunner. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Happy stepping. Robot Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer