Fitbit Blaze not working out of cradle

[SunsetRunner]

I recent bought a new Fitbit Blaze. After charging and installing new firmware, I took it out of the charger and screen turns off. I have tried to restart this out of the charger and nothing. I have also tried to do it while in the charging station and nothing. However when in the charging station it is showing a full charge and working perfectly.

Have tried to contact support but not heard back from them.

Moderator edit: subject for clarity

[Mae6]

I’m having the same issue

[AlejandraFitbit]

A warm welcome to the Community @Mae6 and @SunsetRunner.

Thanks for troubleshooting this by yourselves. I would like to know if you have heard back from our support team, have they offered a solution for the issue you are experiencing?

Hope to hear from you soon. 

[SunsetRunner]

I have yes .I have to send the unit back and a new one is being sent out. 

[AlejandraFitbit]

I am glad to hear that you will be receiving a new Blaze @SunsetRunner. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Happy stepping.