Fitbit Blaze not working out of the charger

[dani_pmarques]

Hi, I’ve had my blaze for almost 2 years it was working perfectly would stay charged for days before I would need to recharge it now it won’t even stay on, they battery is saying it’s fully charged but as soon as I take it off charge it turns off ... this has happened over the past few months, I look after my blaze so not sure what is going wrong whether it’s something to do with the update or actual watch? Like I said was working perfectly fine then all of a sudden just kept dying ... can anyone help? Even tried buying new chargers and that didn’t work?

thanks Daniela

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi @dani_pmarques, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that your Blaze is not working out of the charger. Thanks a lot for making sure that it's charged. I'd like to help you out.

Have you tried by any chance to give it a restart while it's not in the charger? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

If that doesn't work, let me know. I'll be happy to escalate your case for our Support Team to help you out with this.

[Adfernz]

My Blaze stopped working and Fitbit offered me a 25% discount on a new one.  Thanks but no thanks.

Should have gone Apple.  It's no wonder the Blaze was discontinued.

[dani_pmarques]

Thanks for reply @FerdinandFitbit but it didn't work.

I have tried to do what you asked me, but it didn't work. 

[dani_pmarques]

I am still waiting for an answer.

[Adfernz]

I did what they told me to do too and still didn’t work.  Again.