help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze not working out of the charger

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-27-2019 06:09 - last edited on ‎01-28-2019 11:51 by Moderator Alum

‎01-27-2019 06:09 - last edited on ‎01-28-2019 11:51 by Moderator Alum

Works as long as it is on charger. This was my grandfathers and when he passed it was given to me because we have the same heart issue. I have tried restarting and even thought of buying a battery for it but no luck. Did the update woke up and fitbit passed too I guess. My grandfather had it for two weeks then I got it for two weeks now it does not work this is crazy. I was going to buy another one because I finally got the operation to this one down. But so many people with the same problem I don’t think it’s worth it. We are a family of fitbit users from flex to charge to surge to charge 2. Never a problem they are still work perfectly. I am very disappointed about this watch but I am now worried about using the fitbit product again. If I have to pay 200-300 bucks might as well get a Apple Watch.

 

Moderator edit: Updated title for clarity

Best Answer
4 REPLIES 4

‎01-28-2019 11:50 - last edited on ‎02-07-2025 09:22 by Fitbit Moderator

‎01-28-2019 11:50 - last edited on ‎02-07-2025 09:22 by Fitbit Moderator

Hi there @Tehays, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear about your grandfather's passing and that the Blaze you got from him is not working while it's out of the charger. Thanks a lot for all your efforts in trying to get it to work.

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎01-29-2019 01:02

In response to FerdinandFitbit

‎01-29-2019 01:02

Hi. I have got the same issue. It shuts down automatically as soon as I take it out of the charger. Have been having this issue from quite a some time. Thought it might be a bug but it is still an issue.

 

Do you have any solution for this?? Happy to share pics or video if you like.

Best Answer
0 Votes

‎01-29-2019 10:59

In response to avibhatia

‎01-29-2019 10:59

Frustrated to read thread after thread about this issue I’m having with my Blaze. It works and displays while on the charger BUT there is zero life in off the charger. While on the charger it reads full charge (even though it’s been a year since I attempted to charge it again after all this frustration. My wife spent good money on this for

my birthday gift and it worked formaybe two months before the above mentioned issue.

 

What are my options at this point? What is the fix? Why not post the fix instead of prolonging it by turning us over to customer support?

Best Answer
0 Votes

‎05-11-2019 21:03

In response to Jashley68

‎05-11-2019 21:03

  • Mine is doing the same thing!! Can someone PLEASE help me? I really liked my Fitbit. I came from Apple...
Best Answer
0 Votes