Fitbit Blaze - "Fitbit base station disconnected"

[Johnno74]

I am unable to manually sync my Fitbit Blaze.  The dongle is in a USB port on my desktop, however when I go into the Fitbit screen, click on the Blaze symbol at top right of the screen and click on the sync symbol it comes up with this message - "Fitbit base station disconnected".  Help please.

[DavideFitbit]

Hello @Johnno74, welcome to the Community forums. 

I'm sorry to see that you've been having trouble to sync your Blaze with your desktop. Before considering other options, please make sure to check all the necessary requirements listed in this article. Also, let me know if you're using the Fitbit Connect software, or the Fitbit app to sync your data. 

If possible, please share a screenshot if this error message you mentioned, so I can further investigate. 

Please keep me posted. 

[Johnno74]

Thanks Davide

I kept going back to  pressing the Sync button and eventually it synced.  It does this frequently - no sync for a while and then it's OK.  I've checked the USB ports on my desktop with other devices and they're OK.  Could it just be that the dongle is dodgy and I need a new one?  I can't give you a screenshot at the moment with the error message showing (my wife is wearing it and is off baby-sitting for the day), but I have attached one to show what I am referring to.  When I try to sync by pressing the sync symbol on the top right of the screen (where it says Blaze, synced yesterday 10:32pm on the screen shot) the exact words appear "Fitbit base station disconnected"

Thanks

John

[DavideFitbit]

Hello @Johnno74, thank you for your reply. 

This message you mentioned seems to be more very related to the charging cradle of the Fitbit Blaze, however, in this case, since it may be causing you trouble to sync, it's possible that it's referring to the dongle, as you mentioned. 

Thank you for confirming that you were able to sync for now.  Make sure that you've also exhausted all troubleshooting steps listed here if you have any difficulty again, and check if you continue to experience the same behavior in the following days when trying to sync. 

If possible, try to sync using a mobile device, and check if you experience any trouble. 

Keep me posted.