Fitbit Blaze screen froze

[S81]

My Fitbit Blaze battery was lasting for less than a day and customer service was nice enough to send me a new pebble. 

The problem is that the new pebble had the screen freeze within a month.  They walked me through resetting the pebble, but it didn't work.  This time customer service is refusing to do anything about it.  Does anyone know anything else I could try to get this thing working again?

Thanks for the help!

Steve

[AlejandraFitbit]

A warm welcome to the Community @S81. Thanks for troubleshooting this by yourself. Could you please confirm these are the steps you followed to restart your Blaze:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Also, are you able to see any error message of your tracker's display or it is just getting freeze at the main screen?

Hope to hear from you soon. 

[S81]

Good morning.

Yes, those are the steps I attempted before with the customer service rep
and again on my own when I learned nothing would be done for me.

I do not see any error messages on the screen. The only thing that appears
is the blue diamond fitbit logo. It froze during an update, so perhaps this
is why the logo is stuck on the main screen?

[AlejandraFitbit]

Thanks for the information @S81. Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further instructions.

See you around.