Fitbit Blaze screen not turning on

[Ando84]

My Fitbit Blaze has had a blank screen for the last few days. I have tried to restart it as it recommends on other forums I have read, by pressing the single left button and bottom right buttons. After 10 seconds I feel the Blaze vibrate, but the logo doesn't show up on the screen. I have cleaned the charge points as well so that charging isn't a problem and this has been backed up with the fact that my Blaze is still syncing with my phone and it is saying that the Blaze is fully charged. From the research I have done with this particular problem I feel that I have now run out of ideas. Any help to a solution would be really appreciated, as I miss not being able to use my Blaze.

Moderator edit: Updated subject for clarity

[AlejandraFitbit]

Hi everyone!

I hope you are doing fine, I am sorry to hear about the issue you all are experiencing with your trackers not turning on.

If you have already tried the instructions provide in the help article How do I restart my Fitbit device? and keep having problems, I recommend getting in touch directly with our support team, I know they will be glad to help you out with this. For a faster response you can contact them via chat.

If there is anything else we can help you with, do not hesitate to post it. 

[davenport_r]

Thank you, Alejandra.  I did contact the support team via "chat."  The rep was very polite and tried to be helpful.  Unfortunately, all he could recommend was the "restart" several times, which didn't help.  He determined my Blaze was still under warranty and said he was sending me a replacement.  Ironically, the day it arrived was when my original Blaze started working again.  As I mentioned earlier, when it went blank again, I was finally able to get into the "Settings" and change the "Brightness" from "Auto" to "Normal".  It has been working fine since then.  I suspect there's a glitch in "Version Number 17.8.402.1".  I jumped into the Forum to see if there was an explanation; when I didn't see one, I thought my experiences might help someone else.

[AlejandraFitbit]

Thanks for sharing this information @davenport_r.

I am glad to hear that you received a new tracker and that the old one started working. Just keep an eye on the old one and if it fails again, you have now a new one that you can use. If there is anything else we can do for you, do not hesitate to post it.

Keep the stepping up! 

[Mgshirle]

My screen also went blank out of no where. I have tried plugging in different places and it still wont work. It will not sync. I also tried restarting but nothing happens...

[davenport_r]

Look back through my posts; perhaps they will help.  Don't despair.  Good luck.

[Mgshirle]

I am having the same issues. Mine will not come on and I have tried everything. Please help.

[CathyClaire]

Having same issue no response from Fitbit support 

[SunsetRunner]

I'm having the same problem! I've tried everything!

[Iris616]

I am having same issue, tried everything but it still doesn't work, please help!

[JMB8183]

HinSir, I am having problems with my fitbit as well, first is was very slow to sync, it would lose the correct time on multiple occasions, it would say that i’m all caught up on messages but in reality it was not. the left button stopped working. the battery lasts about 3.5 days then i have to charge it. the display would. ot work at all.  I tried charging yesterday and the battery icon would not display, i let it charge for three hours. Battery was really hot, disconnected it. and it refuses to turn on. Any suggestions?

[DupedbyFhitBit]

Buy another watch, obviously not Fitbit and report them to trading standards. This is happening to loads of people and Fitbit don't care. I've reported them.

I bought a Samsung Gear Sport, although more expensive it's light years better than my dead Blaze.

[Dsve]

Agree with above. Fitbit makes poor quality products. The blaze is perhaps the worst of them all. I'm not sure anyone will get 2 yrs out of one without issues. Mine went right after the warranty ended after one year surprise surprise. If I can help even one person i will be happy haha...avoid Fitbit!! 

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I appreciate all your efforts in trying to fix this issue. If you are interested in using the discount you received for another Fitbit, in this page, you will be able to compare them. Maybe there is one that meet your needs.

Now for the ones that keep having issues, if you have restarted your Blaze and keep having problems, I recommend getting in touch directly with our support team. For a faster response you can contact them via chat and in the meantime, check our warranty policy.

Catch you later. 

[Dsve]

Fitbit offered me 25 percent off a non popular device. For example I couldnt use it on a purchase of the Versa. Insulting at best. I threw my Blaze in the garbage yesterday and will never go near another fitbit product again. 

For any others finding this thread I recommend the Samsung Gear 3 or Apple Watch. I would do your best at avoiding this company. Cheers and goodluck!

[DupedbyFhitBit]

yep trashed my dead Blaze and bought a Samsung Gear Sport.

It's light years better that any Fitbit device and it's built to last!


I'm now making the point to every Fitbit users that that they should buy a decent watch before theirs let them down!

[davenport_r]

Thank you for the offer, Alejandra.  Mine has been working fine for some time now.  Though I still don't understand what went wrong in the first place, I am content.

[AlejandraFitbit]

Hey @Dsve, @davenport_r and @DupedbyFhitBit, thanks for getting back.

@davenport_r I am glad to hear that your tracker has been working properly, if there is anything else we can do for you, do not hesitate to post it.

@Dsve and @DupedbyFhitBit thanks for the feedback provided and as I did with our friend, if in the future there is something we can do for you, let us know.

Keep the stepping up! 

[JMB8183]

My blaze is still inop, won’t turn on, won’t do anything!
--
Justin M Butler
405-640-6888

[callen3636]

My Blaze also went blank screen and would not reset back in July, I threw it in a drawer but ;would like to get it working again. Wife got me a Iconic for Christmas, working fine so far. I have the original Blaze box, I think it has the serial #?

[A_nielsen]

I had my fitbit blaze tracker replaced due to the first one being defective.  I tried turning it on and it won't turn on however it shows fully charged when on the charger.  I tried the reset and that didn't work. please help!