help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze showing heart rate on watch but not showing history on app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2016 16:33

‎04-09-2016 16:33

My fitbit Blaze was recording my heart rate history but just stopped for some reason 10 days ago. I can see my heart rate on my watch as I am wearing it but when I check the app or my dashboard, it is not showing my heart rate history. I have tried the fixes suggested of removing and re-adding the device, and also the suggestions of turning off notifications, logging out of app etc and then logging in and turning notifications on etc with no luck. It is frustrating as my Charge HR never let me down. Any other suggestions? 

Displaying IMG_8800.PNG

Best Answer
0 Votes
4 REPLIES 4

‎04-11-2016 12:01

‎04-11-2016 12:01

@nzgirl71 A warm welcome to the Community! This sounds like your tracker didn't sync and that's the reason why you're not seeing information in your Dashboard. Also, please make sure that your tracker is syncing to the same account that you've had because if not you may logged in another account and not seeing that data for those days. 

In case your tracker isn't syncing as expected then try this troubleshoot: 

  1. Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  2. If your tracker didn't sync, force quit the Fitbit app and open it again.
  3. If your tracker didn't sync, reboot your mobile device and then open the Fitbit app again.
  4. If your tracker didn't sync, restart your tracker.If your tracker didn't sync, try syncing with your computer

Hope this helps. Let me know how it goes.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎04-11-2016 13:41

In response to SilviaFitbit

‎04-11-2016 13:41

HI, If you read my initial enquiry, I have already tried this fix. Any other
suggestions?
Best Answer
0 Votes

‎02-22-2018 13:06

‎02-22-2018 13:06

When I changed to a new iPhone, my heart rate was not displayed on the new phone, though all of the other numbers seemed to update, and my heart rate was shown on my Charge 2. After looking at many settings, I discovered that All-Day Sync had defaulted to off. When I turned it on, it wanted to pair with my Charge 2, so I let it. After that, the app displayed my heart rate along with the other numbers. So perhaps somehow that setting got turned off in your app?

Best Answer
0 Votes

‎02-25-2018 04:15

In response to mrodby

‎02-25-2018 04:15

Hey there @mrodby, welcome to the Community.

 

Thank you for your suggestion about turning on the all day sync option. Actually this really helps to obtain more updated information about heart rate. I know this tip will be helpful.

 

If you need anything anything, let me know. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer