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Fitbit Blaze shutting down

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‎06-19-2018 19:21 - last edited on ‎06-20-2018 07:13 by Moderator Alum

‎06-19-2018 19:21 - last edited on ‎06-20-2018 07:13 by Moderator Alum

I've had my Fitbit Blaze for a little over a year and have always shared with people how much I love my Fitbit. I love how it motivates me to workout.

 

Lately, my Fitbit randomly turns off when my heart rate is high or when I try to track my exercise on the the Blaze. It immediately turns off and will not turn back on until I place it back on the charger. I initially thought this was a battery issue, but it turns on with almost a full battery in less than a second when I put it on the charger.

 

This issue only started after my Fitbit was conveniently out of warranty range. I've tried resetting it and not using the exercise mode but nothing seems to work. I'm just frustrated that I will most likely have to buy a brand new watch that'll just break down in a year. Any assistance would be welcomed. I'd rather not buy a new watch.

 

 

Moderator edit: subject for clarity

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‎06-20-2018 07:15

‎06-20-2018 07:15

A warm welcome to the Community @DCampbell0727.

 

Thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-05-2018 15:50

‎07-05-2018 15:50

I’ve had my Fitbit Blaze a little over a year and it is shutting down randomly after a full recharge. Placing it in the charger starts it right up until it shuts down a few hours later. Tried restarting it three times to no avail, same problem. Disappointed that the product is failing regularly now that it’s out of warranty. 

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