Fitbit Blaze silent alarm

[Kjfrost]

My fitbit blaze has phantom silent Alarms that go off on random days at 9.09, 15.09,or 21.09. I have tried creating an alarm for these times and then switching it off but it is still happening! I had this happen on the charge hr too! I had never set alarms for these times weird?! *I think I've solved it, I have alarms set up at 9,15,and 21 hrs and sometimes when I cancel it may be snoozing instead! 

[AlejandraFitbit · Accepted solution]

Welcome to the Community @Kjfrost. I would like to know if you keep having problems with your Blaze and the alarms? If you do, please verify that at the moment of turning off the alarm you tap the check icon to turn it off and to just tap the tracker display since you can snooze it. 

Hope to hear from you soon. 

[Reefmanv]

My silent alarm isnot going off even though it is set to go off. I troubled shooted it and the vibration works but just doesnt go off consistently. Yestfor tge first time in weeks it went of but this morning it dod not. I am not sure what it going on. Like I said the time is set correctly and The vibrate does just not when it's supposed to. Please advise
Thank you

[AlejandraFitbit]

Welcome to the Community @Reefmanv. Keep in mind that the alarm won't turn off by itself. Yes, it stops for a while but then it vibrates again because it got into snooze mode. If you really want to turn off the alarm I recommend tapping the tracker. If that doesn't work, you can Restart your Blaze.

Let me know the outcome. 

[Reefmanv]

The problem is the alarm doesn't even go off at the time that it was set to go off.

Sent from my iPhone

[AlejandraFitbit]

Then try the Restart process @Reefmanv and if it doesn't work, feel free to contact our Support Team.

Let me know how it goes. 

[Mairi]

I have the same problem, and would really like a solution.  I have an alarm set to go off at the same time every morning.  It works occasionally - less than 10% of the time.  I have to wonder if there is some connectivity requirement that isn't being met.  My phone is in range of my Blaze at night, and does have continuous WiFi connection, but I have found that Blaze sync functions are patchy in general (I frequently reboot my phone to get it to work), so I am not confident about connectivity.

Are the silent alarms dependent on Bluetooth or WiFi connectivity?  Is there any other reason that they would work some times and not others?

[Rich_Laue]

@Mairi your silent alarm once set depends on nothing but the tracker. It is easy to swipe over to the alarm settings to confirm for tommorrow .

[Mairi]

Well, it doesn't work, except for once in a rare while.  I guess I'll contact support.

[FerdinandFitbit]

Hi there @Mairi. Welcome to the Fitbit Community! 🙂

To add to what @Rich_Laue recommended, I can suggest restarting your tracker by pressing and holding the left and lower right buttons for about 10-12 seconds. This will make your tracker to reboot and make sure it's all set correctly.

You can set a test alarm for it to go off in the next couple of minutes just to make sure it's all working fine and make sure you set your regular alarms for the correct days and try it out.

Hope this helps and if you need more help with this, let us know!

[Mairi]

Thanks for following up.  I did try that - often.  I even managed to get a test alarm to work yesterday, because they do work sometimes.  But if I set a daily repeating alarm, it does not work reliably.  Very occasionally it will activate.  Most days, it will not, even if I reboot my tracker before going bed.  And the few times that it does work, it has been completely random, not following a reboot.  As an alarm function, it's completely useless.

However I did contact support, and they seem to think it is a specific problem with my unit, and will arrange a warranty replacement.

[Jarlz]

i am having same issue; i doubt it is one-off... 

[FerdinandFitbit]

Thanks for getting back @Mairi! I'm sorry that your tracker is still not working but at the same time I'm happy to know that the guys at the Support Dept will get you back on track!

@Jarlz, good to see you in the Community! 🙂

Have you by any chance followed the suggestions above? If so and it's still not working, I can recommend getting in touch with the Support Team as @Mairi did for them to take a deeper look and help you out with this as well!

Let us know if you need more help with this!

[Mairi]

Just following up to comment that my alarm problem was resolved by getting a warranty replacement unit through customer support.  I have had the replacement unit for a couple of weeks now, and my repeating alarms work reliably and consistently.  Set, sync, and go.  No futzing around required.

Also, customer support was awesome.  Sucks to get a defective unit, but it's great to know that the support is there if you need it.

[Reefmanv]

Thank you yes mine is working now. Thank God

Sent from my iPhone

[FerdinandFitbit]

Hi there @Reefmanv @Mairi! Thanks for getting back and it's great to hear that it's all working fine now!

If you ever need any type of assitance, let me know. I'll be happy to help! 🙂