Fitbit Blaze steps not displaying in challenges

[CherylEllis]

I have a Blaze and have started a challenge. I get notifications that I've reached landmarks etc but when I go into the challenge it says I've gone zero steps. I also can't see any of the pictures.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community @CherylEllis. It's weird to hear that you are not seeing your information on your challenges. I recommend doing a force sync by following these steps from your iOS Fitbit app:

1. Open the Fitbit app from your iOS device. Sign into your account if you haven't done so already. 
2. Tap your tracker name at the top of the app dashboard. 
3. Make sure your tracker has battery life and bring it near to your iOS device. 
4. Scroll down and tap the "Sync Now" tile and wait for the sync to complete. 

Also, below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I hope this helps, let me know the outcome.