Fitbit Blaze stopped syncing to phone

[Bigsen]

Months ago my heartrate stopped recording. Then a few weeks ago my steps were not all syncing. On my app some would show up. Now my app says tracker not found. I have uninstalled the app. Shut down the tracker. Restarted everything. Phone bluetooth syncs with my watch. Asks for permission to connect on both watch and phone. But then the app says tracker not found!!! HELP 

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hey there @Bigsen, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems getting your Blaze to connect to your phone. Thanks a lot for all that you've tried to get it to work. I'd like to help you out.

I'd like to provide some suggestions in the case you've not tried them.

-Make sure you're using a compatible mobile device. To see the list of compatible devices, you can click here.
-Give your Blaze a restart.You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot
- Make sure you're on the latest version of the Fitbit app and the latest version on the OS of your compatible mobile device.
-If you're still having problems, you can try to remove your tracker from the Bluetooth devices. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, proceed to set up your tracker as a new device.
-For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope you find this helpful. If you need more help, feel free to let me know!

[ShelbyCheshire]

I am having the same issue and have been having it for weeks now. I've had my Fitbit Blaze for almost two years and it just recently started giving me problems. l have ensured my MotoZ is compatible with my Fitbit. I have restarted my blaze, phone, and Bluetooth multiple times. I have had my Bluetooth "forget" my blaze and then add it again. I have uninstalled and reinstalled my Fitbit app. I was told to send Fitbit and email about it, but cannot find an address to do so. I need help! 

[Greg43]

I have a similar problem.  I came back from Chicago last week and tried to get the time to change.  Chicago is Central, I am in Eastern.  It would not change like it usually does.  I pull down on the screen and it says it is syncing, which it does except for the time.  I have been working on this for a week now with no luck.  I have tried all you said with no luck. Reboot, close app and restart, shut off blue tooth.  Everything I can think of with no luck.  This is the first time this has not worked.  Any more ideas?

[shantonu.mandal]

You could try syncing with "Bluetooth Classic" mode enabled from Settings -> Bluetooth Classic.
This has worked for me twice.

[Greg43]

First of all, I couldn't find anything that said you could change
Bluetooth to classic.?? I did see that the Blaze can be classic, which I
have done. So, this didn't work out.?? Everything syncs EXCEPT the time.