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Fitbit Blaze stuck at the Fitbit icon screen

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‎02-19-2019 20:18 - last edited on ‎02-20-2019 08:10 by Moderator Alum

‎02-19-2019 20:18 - last edited on ‎02-20-2019 08:10 by Moderator Alum

I tried the hard restart and my blaze is not responding other than blinking the logo after I held down for 10 seconds. The green lights on the back aren't on anymore either. Help!

 

Moderator edit: Updated title for clarity

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‎02-20-2019 08:07

‎02-20-2019 08:07

Hi there @Chimo09 , welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that your Blaze is stuck at the logo screen. Thanks a lot for what you've tried to get it to work. I'd like to help you out.

 

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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