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Fitbit Blaze stuck on setup screen

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‎02-13-2017 11:29 - last edited on ‎02-16-2017 03:17 by Moderator Alum

‎02-13-2017 11:29 - last edited on ‎02-16-2017 03:17 by Moderator Alum

Hey there, 

 

Just got a Fitbit Blaze, have the app downloaded on my MAC, it says it can't go any further until Bluetooth connects to the Fitbit. However, my fitbit screen is stuck on fitbit.com/setup. I have tried resetting it multiple times using the left and bottom right button but it keeps going back to this screen.

 

Can anyone help please?

 

Thanks!

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎02-14-2017 01:42

‎02-14-2017 01:42

I have exactly the same problem

 

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‎02-15-2017 22:52

In response to Andreen

‎02-15-2017 22:52

The fact that the Fitbit Blaze is showing the setup message , it is telling that it still needs to be connected to your Fitbit account.

See http://help.fitbit.com/articles/en_US/Help_article/1873

Best Answer

‎02-16-2017 03:19

In response to Rich_Laue

‎02-16-2017 03:19

It's great to welcome you @nmaclean92, @Andreen and @Rich_Laue thanks for stopping by.

 

I would like to know if you keep having problems setting up your trackers? If you do, could you please tell me if you have a compatible mobile device with you, so I can provide you the correct steps to set the tracker up from your phones? 

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-23-2017 11:53

In response to AlejandraFitbit

‎03-23-2017 11:53

I have a Windows10 machine, a Windows 10 phone (Lumia 950XL), and a fitbit Blaze. It wouldn't sync via the cable like it's supposed to so your help team sent me a wifi dongle. It's now syncing but the screen on the blaze still says www.fitbit.com/setup and won't change.

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