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Fitbit Blaze tracking walks as runs

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‎02-10-2019 18:55 - last edited on ‎02-11-2019 11:17 by Moderator Alum

‎02-10-2019 18:55 - last edited on ‎02-11-2019 11:17 by Moderator Alum

On My Fitbit blaze once I select walk in the exercise part and go for my walk, once I select finish it shows the route I walked but it shows that I have done a run. I have tried restarting and re syncing etc and still no luck.

 

Moderator edit: Updated title for clarity

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‎02-11-2019 11:16

‎02-11-2019 11:16

Hi @JanelleHawker, welcome to the Fitbit Community Forums! 🙂

 

I'm sorry to hear that your activity is not being recorded correctly. Thanks for trying to restart and to sync your tracker. I'd like to help you out.

 

Since restarting the Blaze didn't work, I can recommend setting it up as a new device and then, see if there's any difference. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Hope this gets you back on track. Let me know if you need more help!

Ferdin | Community Moderator, Fitbit

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