Fitbit Blaze turns off when the battery is full

[CEOStretJustice]

So I have been wearing my Blaze for about twenty days and have loved it till yesterday. I noticed after recharging within a few hours the battery level went down quick. I didnt think much of it so before I went to the gym I charged it again for about 30 minutes. By the time I got to the gym (2 miles away) my Blaze was dead again. When I got home and put it in it's cradle the screen lite up and said it had a full charge. I remove the Blaze and put it in the band, strapped it to my wrist and headed to bed. When I got in bed the screen was black again. I got out of bed put it back in the charger and it read full. I decided to try and reset it before it died again but the reset didnt help. As I sit here and type this post my Blaze is in it's charging station and is making the audiable connect disconect sound like when you first plug it in. I spoke with customer support and they said make sure I'm charging it correctly and I 'am. This is my third diffrent fitbit model and I inspected the directions like my life depended on it. Up until this point I have had no issues, the battery lasted a good five days between charges.

Moderator edit: Updated title for clarity

[NatalieJackman]

[self edited I just saw the date on the post I responded to.]

[NatalieJackman]

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@Stevie21 wrote:

I am having the exact same issue. My tracker has been working just fine for a little over a year where I would go about 4 days between when I would charge it and then all of a sudden I can't even make it a couple hours. I've done all of the resets and talked to customer support and all they can do since it is out of warranty by about three months is give me a discount on another one of their products. Why in the heck would I want to buy another one of their products for $160 when the last one that I paid $150 for failed just out of warranty. I will definitely be looking at other brands and likely will never do anything with Fitbit in the future. That is just poor customer service if you ask me.

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Sadly you are not alone. I invite you to check out the other battery related threads here.

[gizmos7]

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@CCYC wrote:

After reading all the posts, from different owners in the community, I gave up as my Blaze was over a year of ownership from brand new.

While browsing for different help, I noticed the Live Chat and I tried.

Mary P was helping me, with the issue, with patience and willingness to help. After listening, she asked me to power it up, I did it with the cradle as you all knew it had to be. She asked me to try the following steps to see if they would help:

1. Turn off bluetooth of my phone

2. Restart my phone

3. Turn on bluetooth of my phone

4. Let the Blaze connect

5. Change the Clock Display via Fitbit App

6. Sync up in the Fitbit App

I told her that I would let the community know it it fixed the problem. The transcript was emailed to me with case # and asked me to let them know the result.

Frankly, I thought it helped as the Blaze was on for more than 16 hours unlike the 1-2 hours and shut down. However, it was all black and unable to start without the cradle again. 

I performed the same procedures again with another Clock Face, and shut down in about 12 hours. 

Anyway, just to share with you about the experience. Though it did not really fix the problem, I did appreciate the help provided by Mary.

I replied the email and was asked re where it was purchased and what country of residency. Anyhow, as you may know and would have expected, the final response from the customer support was "to get a new tracker. They gave a 25% on some models and 10% on others.

Anyhow, I doubt I would get a new one since there's no confidence that it would not fail after a year and we are talking about over $150 or $200 and more here, not a $20 deal, taking into account the pros and cons, I pass.

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Exact same thing! Not buying a new one.

[AhadRafida]

Exact same problem... haven’t found any solution in the community

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When ever I take out my new Fitbit Blaze from the charger it always turns off... none of the buttons work and can’t be restarted. While in the charger, I have shut it down many times but same situation when removed from charger. I can only see the screen when I charge it, it says that it is full battery

Moderator edit: merged reply

[CCYC]

I doubt there's any solution. I tried for more than a month to change clock face to different ones, some allowed as much as 14 hours no problem.

However, after 1.5 months, it died. I meant it turned off always seconds after i put back to cradle to boot up and then took out.

I gave up. Bye fitbit.

Get Outlook for Android

[LizzyFitbit]

Hi @gizmos7, @AhadRafida and @CCYC. It's nice to see new members around!

@gizmos7 and @CCYC, I appreciate your efforts in getting your device working again, as well for the feedback provided. Our team constantly works on our devices to improve them based on your comments, and your words will not be taken for granted.

@AhadRafida, thanks for the steps that you've tried so far and because the restart hasn't helped, I've requested a case so our Support Team can give you a hand. They'll contact you via email, so keep an eye to your inbox.

Let me know the outcome!

[Lmacg]

I have exact same issue and I also was told to buy a new tracker at a small discount I eont buy again