Fitbit Blaze turns off when the battery is full

[CEOStretJustice]

So I have been wearing my Blaze for about twenty days and have loved it till yesterday. I noticed after recharging within a few hours the battery level went down quick. I didnt think much of it so before I went to the gym I charged it again for about 30 minutes. By the time I got to the gym (2 miles away) my Blaze was dead again. When I got home and put it in it's cradle the screen lite up and said it had a full charge. I remove the Blaze and put it in the band, strapped it to my wrist and headed to bed. When I got in bed the screen was black again. I got out of bed put it back in the charger and it read full. I decided to try and reset it before it died again but the reset didnt help. As I sit here and type this post my Blaze is in it's charging station and is making the audiable connect disconect sound like when you first plug it in. I spoke with customer support and they said make sure I'm charging it correctly and I 'am. This is my third diffrent fitbit model and I inspected the directions like my life depended on it. Up until this point I have had no issues, the battery lasted a good five days between charges.

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hey there @CEOStretJustice. Good to see you in the Forums! 🙂

At this point I would recommend keeping an eye on the battery life of your tracker. Make sure you fully charge it and if you're getting less than 4-5 days, please get in touch with our Support Team and they will be very happy to help you out and get you back on track.

Let me know if you need any more help!

[AZPete]

Just a thought...instead of restarting, on the Blaze scroll to the last screen. It should be Settings. Then scroll to the bottom which is Shutdown and choose that. Leave it off for a few minutes and then push any button to restart. Worth a shot if you haven't already done that.

[flea44]

I have a Blaze and experiencing the same, but I have no green light flashing at the back of it yet fully charged. Can't even press the buttons on the side.

[FerdinandFitbit]

Hey there @flea44. Welcome to the Forums! 🙂

When you say that you can't even press the buttons you mean that the buttons will not respond at all?

If that's the case, you will not be able to restart your tracker, so feel free to get in touch with the Support Team and they will be happy to help you out with this!

Let me know if you need more help!

[Ytsejamr]

Pretty much same thing happened to me.  Worked great for 4 months, then suddenly a full charge only lasted 3 hours.  I tried a bunch of different things.  Finally tuned off heart rate, and auto on . . . charged it fully, took it out of the band and set it next to me.  It was dead in 3 hours.  

I called customer support the next day.   They confirmed that it indeed was discharging quickly.  I should be getting the free replacement tomorrow.  

Little bit of a defect I believe.  I would get about 4 days of use before whatever happened happened.  

-Brian

[AngelaMa]

Hello @Ytsejamr thanks for sharing your experience with customer support. I'm glad they are replacing your Blaze! 🙂 

Hope to see you around more often! 

[gabs01]

I have the same problem, it will go totally off, pressing of buttons to switch on fails. When I put it on charger it shows, battery still there.

[ssblr]

I am also having same issue, blaze is off and green light in the back not flashing  If I plug it in for charging  it gets started and shows full charge in battery but few seconds after I wear, it goes blank and switches itself off. I tried left and right lower button to restart, but it's not starting and syncing. 

I have been using this for more than an year and it never gave any issue until today. How to solve this issue  

[FerdinandFitbit]

Welcome to the Fitbit Community Forums @gabs01 @ssblr! 🙂

I'm very sorry to hear that you guys are having problems with your Blaze trackers turning off all of a sudden when the battery is still full.

@gabs01, even if the button on the left doesn't work on it's own, have you tried to restart your tracker by any chance?  If not, You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. If your tracker doesn't come back on and keeps behaving the same way, let me know. I'll be happy to provide further assistance.

@ssblr In your situation since you've also tried to restart your tracker to no avail, I've gone ahead and escalated your case to our Support Team for them to help you out with this. You should receive an email shortly with more instructions and if you need mor help, let me know!

Anything else you guys may need, I'm always around.

[ssblr]

Your customer support is pathetic , instead of helping me they are shamelessly asking me to buy a new tracker because its more than an year old and they can't do anything to help. Even if you can't exchange it for new one, you should at least offer to fix the tracker instead of asking me to buy new one. Do you think people will buy the tracker again knowing that Fitbit will not help if the tracker goes bad after some usage. 

[gabs01]

Before blogging on this site. I have tried the reboot sequence. When the blaze shuts off, no pressing of button helps. Only putting it back on charger activates. 

This looks like a software bug. Like the other user Ssbir the moment you take it off the charger in some time it shuts off.

on charger it shows battery as full and works as clock without problem for days together

[ssblr]

Sorry to hear about your issue gabs01. Were you able to fix this software issue? Let me know if you find a way to get your tracker working because support is telling me to buy new tracker which is very expensive and they are not providing any method to fix this issue.

[gabs01]

Mine works for some time after putting on charger, how it switches off is unknown to me

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@ssblr wrote:

Sorry to hear about your issue gabs01. Were you able to fix this software issue? Let me know if you find a way to get your tracker working because support is telling me to buy new tracker which is very expensive and they are not providing any method to fix this issue.

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[gabs01]

On the blaze watch under settings check the version number, mine is 17.8.402.1 hope it is not a bug in software

[ssblr]

Yes the firmware version is same 17.8.402.1

Interestingly the tracker has started working probably after I enabled "All Day Sync" option from the Blaze settings in app. Looks like this version has bug in "All Day sync" functionality, you should give it a try. Enable All day sync and if needed shutdown and start the tracker again.

[CCYC]

It seems like an ongoing problem for more and more Blaze owners/users. Mine happens the same too and it's been a year. From the postings of other owners and other forum message initiators, the customer service will just ask me to buy a new one. LOL

[vmorari]

@ssblr: I agree with you. I think Fitbit took a page from Apple's book in using OTA software updates to slow down and kill devices in order to force consumers to buy new trackers. I mean come on,  how hard is it to fix a software glitch like this. My fitbit turns off the second I take it out of the charging cradle. And when its charging, it wont let me swipe up, down or left. But if I tap the screen it toggles through my stats, which is always 0 as I use mine as dead desk clock. Looking to probably get a Garmin tracker, they are slightly more expensive but I hear the after sales support is better than Fitbit

[CCYC]

After reading all the posts, from different owners in the community, I gave up as my Blaze was over a year of ownership from brand new.

While browsing for different help, I noticed the Live Chat and I tried.

Mary P was helping me, with the issue, with patience and willingness to help. After listening, she asked me to power it up, I did it with the cradle as you all knew it had to be. She asked me to try the following steps to see if they would help:

1. Turn off bluetooth of my phone

2. Restart my phone

3. Turn on bluetooth of my phone

4. Let the Blaze connect

5. Change the Clock Display via Fitbit App

6. Sync up in the Fitbit App

I told her that I would let the community know it it fixed the problem. The transcript was emailed to me with case # and asked me to let them know the result.

Frankly, I thought it helped as the Blaze was on for more than 16 hours unlike the 1-2 hours and shut down. However, it was all black and unable to start without the cradle again. 

I performed the same procedures again with another Clock Face, and shut down in about 12 hours. 

Anyway, just to share with you about the experience. Though it did not really fix the problem, I did appreciate the help provided by Mary.

I replied the email and was asked re where it was purchased and what country of residency. Anyhow, as you may know and would have expected, the final response from the customer support was "to get a new tracker. They gave a 25% on some models and 10% on others.

Anyhow, I doubt I would get a new one since there's no confidence that it would not fail after a year and we are talking about over $150 or $200 and more here, not a $20 deal, taking into account the pros and cons, I pass.

[Stevie21]

I am having the exact same issue. My tracker has been working just fine for a little over a year where I would go about 4 days between when I would charge it and then all of a sudden I can't even make it a couple hours. I've done all of the resets and talked to customer support and all they can do since it is out of warranty by about three months is give me a discount on another one of their products. Why in the heck would I want to buy another one of their products for $160 when the last one that I paid $150 for failed just out of warranty. I will definitely be looking at other brands and likely will never do anything with Fitbit in the future. That is just poor customer service if you ask me.