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Fitbit Blaze vibrated until it turned off and won't respond

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‎12-23-2018 03:46 - last edited on ‎12-23-2018 13:10 by Moderator Alum

‎12-23-2018 03:46 - last edited on ‎12-23-2018 13:10 by Moderator Alum

my  new (only a month old) fitbit has died!!!! yesterday it kept vibrating then it went flat, I charged it over night and its still dead, i have tried to restart it on the charger, i have changed charger ports, and still nothing

 

Moderator edit: Updated title for clarity

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‎12-23-2018 08:49

‎12-23-2018 08:49

Hi @shellysiakia

 

Get with customer support about this - click for contact options

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-23-2018 13:09

‎12-23-2018 13:09

Hi there @shellysiakia, welcome to the Fitbit Community Forums! 🙂

 

I'm sorry to hear that your new Blaze just died. Thanks for what you've tried to bring it back to life. I'll be happy to help you out.

 

I've escalated your case to our Support Team for them to handle this as @Odyssey13 suggested. You should be getting an email soon with more instructions. If you need more help, let me know!

Ferdin | Community Moderator, Fitbit

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