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Fitbit Blaze will not charge but another one does so it is not connection

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‎11-10-2016 16:11

‎11-10-2016 16:11

My husband let his FITBIT Blaze battery totally run out, and now it will not charge.    I know the charger works fine, because when I put mine in, it displays as it should.    Suggestions???    Cannot turn off to reset/reboot, because I cannot turn it on!

 

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‎11-10-2016 16:34

‎11-10-2016 16:34

@tjkfree3  How long have you tried to charge it?  If you have left it for a while, and still not responding, you may need to contact support to have them assist you further.

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎11-10-2016 17:01

‎11-10-2016 17:01

I've noticed that also, if the battery is really dead it might need to stay in the charger before it is strong enough to turn the unit on.
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‎11-11-2016 04:39

‎11-11-2016 04:39

Welcome to the Forums @tjkfree3. @Kmransom123 and @Rich_Laue thanks for stopping by and the tips provided. Woman Wink If the tracker is not responding, as mentioned you can leave it a while in the charging cable and also try the restart process.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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