Fitbit Blaze will not sync after initial setup update.

[Worthy79]

My fitbit started the initial update once I started the setup. The bar went across the screen and took about 20 minutes to progress and finish. When it seemed to finish my blaze restarted. But once it booted up it will no longer sync. I only have access to basic setting on the blaze itself and cannot access it from my Windows 10 laptop or my android 6 moto G. I cannot cahnge the clock face or anything else and the clock is showing the wrong time, roughly 3.5 hours ahead and the date shows as Janurary 1st. I have restarted the fitbit and tried uninstalling and reinstalling the app on both my devices. Is there any way to factory reset my fitbit so I can try the update again? Any thing would be a big help since I am ready to pull my hair out or return this thing.

[jonsmaxima]

OK, I went to chat with fitbit support and they somehow was able to fix the problem over the net. If you having problems syncing your blaze, give chat a type...LOL

[Rich_Laue]

I would not be so quick to disconnect a Fitbit from a users account, this could result in the loss of any in sync data.. A user would want to first try telling the phone, through its BT settings, to forget the tracker.. This usually will work. 

If not then use the add option to replace the current tracker with itself, Fitbit knowing it is the same tracker does not reset the data, like it would with a fresh add. By removing the tracker your doing a fresh add. 

[gunner55]

did the sorftware upgrade Monday has not synced since restarted fitbit and everything seemed okay at the time has not been able to sinc and tracker not found 

[jonsmaxima]

Contact fitbit support and they can fix the software problem remote. That's how I got my fitbit fix.. 

[Vicky_w]

My fitbit blaze will not sync! In my Bluetooth settings the blaze classic will pair but when I try to pair with the actual blaze it says rejected by blaze! Any tips? I've contacted support team, waiting on an email, but I'd  like to get it fixed as soon as I can!

[Vetteking]

Tried the uninstall/install but did not help.  Have the same issue described ... No sync, time wrong, date wrong, etc.  I see a lot of people having similar issues.  What is fitbit doing too resolve?  Device is currently useless

[kathywa47]

Did you try changing the time zone and time on your phone app? Try that, change back to the right time zone and time and press the left side button on your Blaze along with the bottom right button until the logo appears. That worked for me.


Kathy Kangas

[Vetteking]

Thanks, but did not work. Phone time zone & time were ok, but I reset them
anyway. Still won't sync

[JoeyS]

Contact them directly. The issue is a catch 22. Be nice when you call and they will take good care of you.

[gunner55]

Not able to sync do I uninstall and reinstall this is getting crazy

[kathywa47]

This is what worked for me: Change time zone and time on your computer/phone app to a different timezone/time, change it back to the correct time zone/time and push the left hand button on the watch with the bottom right hand button until the logo comes up. Mine then synced.


Kathy Kangas