help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze will not sync after initial setup update.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2016 21:25

‎03-12-2016 21:25

I got my first fitibit device Blaze delivered to me 2 days back.  since then I have been trying to setup as per directions on website - 

1. by installing fitbit app - on windows phone 8.1 & windows 10 computer - the device keeps showing fitbit.com/setup on the screen and have not been able to progress further than this.

2. the tracker needs an update, when I click on it, it gets stuck on tracker - have tried more than 30 times, no success in the past 2 days.

3. Blaze does not show on the list of devices - was it a bad idea that I chose the latest device?!!

4. have tried resetting device by holding the left and right bottom buttons & restarting the phone & computer and reopening app, nothing has helped.

 

Experience has been terrible so far!!  I have spent the last two days just trying to fix this with no avail.  Have read almost every setup issue posted on this forum.  They could have provided instructions on how to set it up along with the device.  

 

Need help to setup and fix this.  if nothing works planning on returning it....

Best Answer
0 Votes
1 REPLY 1

‎03-12-2016 23:18

‎03-12-2016 23:18

Hi @SmartBee. First up, the Blaze is optimised to work with Windows 10, so if your phone is running 8.1, chance are out won't be able to set up your Blaze and provide the necessary update.
Secondly, it also seems not all computers running W10 are equal, and if it was one that originally ran an earlier version of Windows, chance are, again, it won't be able to connect to your Blaze. Something to do with the improper Bluetooth requirements. Fitbit do provide a BT dongle, which helps with this and if you have one it might be best to try that.

If however you're rocking the latest and greatest W10 pc, then I'd say, use the app on that and keep trying, because setup and update can take a long time. Mine took 5hrs of non stop restarts, reboots, reinstalls, before it eventually decided to do it, and when it did, the process went as smooth as butter, such that I was left thinking, what was all the fuss about?

Good luck
Best Answer
0 Votes