Fitbit Blaze won't even setup

[rach_brown78]

So I have tried 3 setups now for my fitbit blaze.

It is paired with my account I can see it however I cannot do an initial update on it as there is too low battery life. Bad part is it will nto charge. It has been 2 hours..... ive had it plugged in to the pc and now laptop. I now remember why i threw my charge hr out the window one day....

Can anyone help? It is permanently stuck on setup screen...

[AlejandraFitbit]

A warm welcome to the Community @rach_brown78. If are seeing a setup message on your Blaze's display, I recommend restarting your tracker and try the setup procedure one more time from a computer by doing the following:

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu.
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.

But if you are also having charging problems, I recommend following these tips:

1. Clean your charging contacts.
2. Try a different USB port or UL-certified wall charger. Do not use a USB hub.
3. Try reconnecting your tracker to the charging cable. If your tracker has a display, you’ll see a battery icon while it's charging.

I hope this helps, let me know the outcome. 

[rach_brown78]

Thanks, it turns out the fitbit was so flat battery wise it needed 3-4 hours charge time! All working now thanks!