Fitbit Blaze won't reset or connect - Fitbit Community

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Fitbit Blaze won't reset or connect

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CyndiN

3 0 3

My blaze won't reset or restart and has strange characters on the screen.

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2 REPLIES 2

Odyssey13

Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

40907 3887 22943

Welcome to the forums @CyndiN

If you're within the one year warranty and it was purchased from an authorized retailer, contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Be sure to let them know you've tried restarting it and you have some pictures.

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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CyndiN

3 0 3

Thank you. I called and a new one is on its way!

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