Fitbit Blaze won't stay on out of the charger

[Steph_howard_92]

Hi, I’ve had my blaze not even a year yet it was working perfectly would stay charged for days before I would need to recharge it now it won’t even stay on, they battery is saying it’s fully charged but as soon as I take it off charge it turns off ... this has happened over the past few months, I look after my blaze so not sure what is going wrong whether it’s something to do with the update or actual watch? Like I said was working perfectly fine then all of a sudden just kept dying ... can anyone help? Even tried buying new chargers and that didn’t work?

thanks Steph

Moderator edit: Updated title for clarity

[B14COW]

I have a Fitbit blaze, haven’t worn it for a while and and now come to charge it and it works on the charger, updated on the charger, synced on the charger but won’t work off the charger. I’ve tried to reset it but it still won’t work off the charger. 

[james.frearson]

The same thing has happened to me, will Fitbit replace with a new one?

[TNrunner3]

I have the same problem except my Fitbit Blaze is brand new. It is on when on the charger. When I take it off of the charger, it does not work. 

[LZeeW]

Hello @TNrunner3 and welcome to the Community.  The Blaze is a discontinued model.  The very bad news is that a rechargeable battery will degrade over time, even in its original packaging.  Even though your Blaze is new, it has an old battery.

[TNrunner3]

So what is your solution?  Do we get a refund or will you send me a different Fitbit watch?

[TNrunner3]

I see that the Blaze is a discontinued watch. What will you do to correct
this problem I am having with my brand new watch that I can’t even get to
work. Will you be sending a replacement watch (not a Blaze) or a refund so
that I can purchase a new watch?

Thank you for your time and making your brand a trusted brand that I can
rely on.

Angela

[MarkMM]

@TNrunner3 The Blaze came out in Spring 2016. It was discontinued and taken off the Fitbit store approximately 2 years later. You didn't buy it from Fitbit. You'd have to see about a refund where ever you bought it. 

This is a user community, not Fitbit support. You should contact support. If they determine you recently bought it from an authorized retailer, they'll probably try to set you up with something else. @LZeeW who answered you prior, is a community volunteer, not a Fitbit Employee. 

Good luck. Hope you didn't get taken. 

I always get speedy results with chat support, https://myhelp.fitbit.com/s/support?language=en_US