Fitbit Blaze won't stay sync with App

[cmmanning]

Help!!

I've been using the new FitBit Blaze since last Wednesday night, for the first few days it worked perfectly but for the last couple days it won't update on the app.

I open the app and it says "Syncing" but then I get the pink exclamation point icon and it doesn't update.

When I open my bluetooth on my phone it doesn't even find it anymore!

Can anyone help me??? 

[Rich_Laue]

When you tapped on the exclamation point, what error did it give you? This would point to the answer of your question, and really help us out.

It also might be helpful to kniw whatvphone that the Blaze is being synced through.

[citylife4eva]

I have the same issue....So I bought the Polar A360, and returned it because this came out during the first week of owning the Polar device. Decided to stay with Fitbit because of the connectivity to DigiFit and MyFitnessPal...Syncing from phone app to device worked as normal, up until my Note 5  got an udate to the OS, Andrioid Marshmallow. Now, the only way I can sync is via the usb adaptor plugged into a PC. I'ved owned a flew, force, charge hr, and surge, so I had plenty of them laying around, the Blaze didn't come with one....smh....Sooo...is anyone at Fotbit support looking into updating the app to make it compatible with Marshmallow? I'm getting the S7Edge Friday which runs a newer Marshmallow version, kind of worried about that phone having sync issues. I have about a week left to decide to keep the blaze or go back to Polar A360 (Nice device, just nneeds to be connected to MyFitnessPall on Droid and it would be perfect for me).

Anybody looking into this?

[Rich_Laue]

Mine syncs fine, unless there is an error,  then tapping on the exclamation point tells me what is not happening,  what does your exclamation pine say? 

[citylife4eva]

It says nothing most times....just goes into a spinnning circle, then ends with the Bluetooth Issues pop iup on the screen.....

[AngelaMa]

Hello @cmmanning welcome to the Fitbit Community! Are you still experiencing issues with syncing your Blaze? Have you tried the procedure on the help article: I can't sync my tracker? @citylife4eva thanks for sharing the screenshot of the error you are receiving, have you tried rebooting your phone? @Rich_Laue thanks for your amazing cooperation! 🙂 

I'll be around if you have any questions! 

[fatimajo]

1) try turning off powersave mode if you have that on.

2) uninstall reainstall fitbit app

3) add new device > replace existing

[andyhaze]

Hi - I am at wits end. I have the same problem as above and problem going on for over a week. I have gone so far as to uninstall app and reinstall. I have reset phone and watch and bluetooth and everything else I can think of but all I get is the exclamation point and the constant circle. I have had the watch almost 6 months and until now its been working perfectly. 

[Rich_Laue]

@andyhaze when you say you have the same problem, I'll assume you have the same Bluetooth message. This might not be true however. 

I'm not sure what is meant by "reset the phone", have you tried shutting the phone completely off? This is the only way to fix non responding hardware. Also go into the blaze settings screen and shutdown the Blaze for the same reason. 

If this doesn't work then uninstall Fitbit, restart the phone, then install a fresh copy of the Fitbit app. You might have to restart the phone one more time, I seem to have to with every app update, or the BT doesn't work. 

[AngelaMa]

Hello @andyhaze welcome to the Fitbit Community! It's great to have you here. Did you try the troubleshoot advised by @Rich_Laue? if you did and you are still experiencing this issue please get in touch with customer support for assistance. 

Keep me posted! 

[andyhaze]

Thanks for the help everyone. I discovered the problem is with the bluetooth on my Samsung. I turn it off to save battery sometimes and it seems to have a problem reconnecting correctly with the watch. I don't know if this problem is unique to my Samsung S5 phone or if it may be more wide spread. However after I restart the phone and restart the blue tooth function the phone has no issues to sync.  If I turn off bluetooth and turn it back on it will not sync until I restart the phone again.

[MrsMargie]

Hi all, I just got my Blaze a few days ago and had no problems setting up and syncing everyday until this evening. I too would get the pink escalation and it would not sync! I tried turning off my phone and even wiping the partion cache, but it still wouldn't sync. I downloaded the app "Ccleaner" which I use on my computers.....cleared some cache, files, downloads etc on my phone. And now the Blaze syncs with no issue!

[AngelaMa]

Welcome to the Fitbit Community @MrsMargie!  It's great to have you here. @andyhaze thanks for sharing! 

I'll be around if you have any questions! 

[d3rm1k]

Not sure if it's a problem with the phone. No matter how I sync: via OnePlus 2 or Windows 10 Universal app. If the last sync has been a while ago (a day or more), the Blaze won't connect to any of the devices. I usually turn it off and on again, and syncing is no problem. That workaround is annoying, but it works; Think another firmware update is needed to fix that.

[AngelaMa]

Hello @d3rm1k welcome to the Fitbit Community! Thanks for sharing, I'm glad to know you found a workarround for your syncing issues! 🙂 

I'll be around if you have any questions! 

[Rich_Laue]

Just a thought @d3rm1k, next time the sync fails, if you have not tried it yet, first turn off/on the Bluetooth, this should force a renew command of the BY connection. 

[d3rm1k]

thanks a lot for the suggestion.
So you mean BTW @phone or @ Fitbit?

[Rich_Laue]

@d3rm1k I'm ref feeding to the Bluetooth on the phone., your OnePlus2 is an Android device, you can most likely swipe down on the status bar, tap the BT icon, then swipe and tap a second time. Or do it through settings - Bluetooth, turn off/on. Either way can ok any screens that pop up. 

One note after an app upgrade a restart of the phone may be still needed. 

[d3rm1k]

I know how to change the BT state.
But I already did with no effect. Only restarting the fitbit works - that's
why I mentioned, that it might be a firmware issue with the Blaze.

[Rich_Laue]

 I read your respond of on the phone or Fitbit as to which one am I referring to.. Your post was not specific as to what device is being turned off. For me it has been a couple of months since I've had to restart the Blaze, but I'm running the Fitbit Beta app hopefully what I'm experiancing will be added to the final version. 

By turning off, are you referring to the shutdown command, or the 2 button restart?