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Fitbit Blaze won't track steps

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‎03-01-2017 18:59

‎03-01-2017 18:59

My Fitbit Blaze hasn't been tracking my steps on the app for the past two weeks and I was wondering if I could get the data back. What should I do?

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2 REPLIES 2

‎03-01-2017 20:49

‎03-01-2017 20:49

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-02-2017 03:22 - last edited on ‎05-30-2025 07:54 by Fitbit Moderator

‎03-02-2017 03:22 - last edited on ‎05-30-2025 07:54 by Fitbit Moderator

A warm welcome to the Forums @yuanzhang and @WendyB thanks for stopping by.

Are you having problems with your tracker registering your information or with syncing? If it is with syncing, I recommend following the instructions provided in the Having trouble syncing? post. After these steps your tracker should transfer your information to the app.

Now if the problems is with the Blaze recording your information, I recommend restarting the tracker.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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