help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit blaze doesn't track sleep, heart rate monitor is way off as well

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2017 16:55

‎07-02-2017 16:55

My brand new Fitbit blaze is not tracking sleep at all.  I have setup my sleep schedule and took advice on some forums but still nothing.  I have restarted,  resynced,  removed and re-added in my app and still nothing.  Also today I was working and it said i had 38 minutes of activity while I was sitting at a desk.  Also my heart rate monitor is always so high and I've compared it to another heart rate monitor and it is way off.  Is there a factory reset or can I sent this back in?

Best Answer
0 Votes
1 REPLY 1

‎07-02-2017 18:26

‎07-02-2017 18:26

Please contact support and see what options they have for you

Contact Support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes