Fitbit blaze has multiple issues and no one from their customer care helps

[apprasad]

I purchased a blaze 2 months back and there hasnt been a single day when the device has worked fine. I had sync issues, the device wouldn't sync for almost a month on an iOS or android phone. Now i can barely sync it once in 50 attempts. My device then started to record extra steps. While that is getting fixed, the new problem that popped up is it drains out of battery, within seconds. Every time i call Fitbit's customer care, i get the same set of responses. Try our trouble shooting steps. It works for a day and then goes back to a new defect. Not sure why can't i get a replacement for it. Its almost as if Fitbit doesn't intend to help their customers at all. Its really really disappointing.

[MikeF]

Have you actually asked for a replacement? It sounds reasonable under the circumstances.

[EdsonFitbit]

@MikeF @apprasad Thanks for taking a break from stepping to visit the Community. @apprasad I'm pretty sure the Support team just wants to see if the issue can be solved by performing the proper troubleshooting steps. I would recommend doing as @MikeF said so. They will be happy to provide assistance to your case as soon as possible.

Let us know how it goes. Hope to see you around more often. 

[MikeKT]

Same thing here. The "please follow the Troubleshooting steps" thing is maddening. The device does not offer a way to be factory reset. Mine used to sync in one of 10 attempts. Now came to a halt in the "Clock error" screen and doesn't shut down, won't sync at all, and the multiple solutions from the forum did not work at all. Then I call support and they ask me: "Are you sure Bluetooth is on"!....

Selling this **ahem** thing to the first person to give me half of what I paid 2 months ago. That is, if it ever works again.

[Vixilyn]

I have had nothing but trouble with my blaze since the day I got it. It never syncs without a HUGE hassle and it is now come to the point where I have to reboot not only my phone but the Blaze itself which causes some data loss. 

I have tried to plug it in directly to my computer which does nothing. Why would it ask for a doggle for a fitbit that doesn't come with one? Now I have to spend more money just to make the thing work. Maddening!!!!

I have followed every instruction and yet everytime its a struggle and Fitbit has done nothing for me either. I am beginning to wonder if I should change companies all together. Maybe I can get one that works!!! 

[Bigbiker]

I could not agree more! My Blaze is in for repars (HR stopped working) and I also got the same robotic responses from Fitbit. I hope the supplier will swop my Blaze out for a new one, which I will then hopefully be able to trade in on a Garmin or Apple watch.