Fitbit blaze keeps crashing!!!

[Hannahxo]

I have a Fitbit blaze that I got off my mum. She had no problems with it. Then I had it for couple of days, then it started saying clock error on my screen once a day and now it's about 10 times a day, I have to change the clock. Also the Fitbit screen keeps crashing and freezing a lot! I have to reset it at least 7 times a day using the 2 buttons on the side. And now in the mornings it say its low battery and when I put it on charge for one minute it goes to full battery a straight away (can't turn it on without plugging it in). 

Any ideas ? It is less than 12 months old. 

[WendyB]

Welcome to the forums!

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support They will probably want proof of purchase which your mom should be able to provide.
http://help.fitbit.com/?cu=1

Look around the forums and join in on some of the discussions! Lot's going on!
Hope to see you around!

[Hannahxo]

I have reset it more than 3 times throughout the whole process. It still doing the same.

[FerdinandFitbit]

Hey there @Hannahxo. Good to see you in the Community Forums! 🙂

I'm sorry that the Blaze you got from your mom is not working properly 😕

To add to what @WendyB suggested, I would say, restart your tracker a couple of times again.You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and then, set it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem and keep an eye on your display to see if it works  better now.

Let me know how it goes!